Historically, Remote PC Support Management software focused on removing the need for support staff to physically visit a remote users PC to resolve technical issues. Consequently, users receive a quicker response, resulting in less down time of critical applications. However, organisations now require multi-tasking solutions that offer effective economies of scale and that can perform a broad range of functions, which traditionally would have required multiple applications to have been used. Emphasis is now placed not just on providing more efficient technical support but also in simplifying management tasks and in offering secure remote and mobile working possibilities.

NetSupport Manager combines powerful remote PC support with advanced desktop management functionality leading to one of the fastest levels of ROI available on the market today, specifically in improving user productivity, customer satisfaction and organisational flexibility. With over 6,000,000 systems worldwide supported by NetSupport technology and over 15 years development, NetSupport Manager is a proven solution for any environment.

• All connected Clients
• Selected Clients;
• A pre-defined Group of Clients.

• Remotely Install a NetSupport package on multiple workstations simultaneously.
• Create and download specific Client Configurations to multiple workstations.
• Remotely update NetSupport License details on multiple workstations.
• Remotely Uninstall a NetSupport package from multiple workstations simultaneously.

Scripting and Scheduling:- Incorporating a powerful scripting language and scheduler allows you to automate tasks you would normally perform repetitively. Scripting contains a wealth of desktop management functions such as the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running�

• Capture client print output including support for Network and USB printers.
• Use the WMI service (available on XP and above) to create a ""Standard TCP/IP Port"" to provide print capture support.

The Implementation on Window 2000 clients is similar but as the WMI Service is not available as standard the registry is updated by Manager to add the ""Standard TCP/IP Port.

Interactive Whiteboard:- To both aid training and the effectiveness of support, a Whiteboard feature is now available from within a chat / multi-chat session. Similar to Annotate, the Control is able to use a range of screen highlighting tools to visually support.

• Password Protection of all systems.
• Data Encryption - configurable options from 56 bit DES to 256 bit AES.
• Security Keys (makes the licensed copy of NetSupport unique to the organisation and non-compatible with other copies of the software).
• Record and Replay remote control sessions to keep history of all activity during a session.
• Limit connectivity by user account or originating IP address (only allow connections from known locations).
• Blank client screen when performing confidential actions.
• Auto logout of a remote system on disconnect (avoids a system being mistakenly left in a logged in state).
• User defined Inactivity Timeout on open connections.
• Dial back security for dialup connections.
• Centrally deploy and manage security configurations from a single location.

• Integrate with existing NT User profiles to validate an inbound user before a connection request is accepted.
• Integrate directly with Active Directory profiles for user validation.
• Supplied with Active Directory templates to enable system wide compliance with pre-defined client configurations.
• Profiled functionality - allow different functionality to be available depending on the authenticated user making a connection.
• Full event and history logs including integration with OS event logs.