Why Desktop Notification?
NetSupport Notify cuts through the distractions to communicate directly and immediately with users.
NetSupport Notify is a high impact and scalable solution, requiring no external servers or subscriptions, that allow an organisation to deliver internal and desktop messaging that is guaranteed to grab attention. As a solution specifically designed to deliver one-way alerts and desktop notifications, that cannot be skipped, ignored or save for later, NetSupport Notify offers many advantages over traditional methods of communication.
Instant Messaging, E-mail, internal Intranets and RSS feeds are all passive forms of communication that rely solely on the user to look for and read information...when they choose. NetSupport Notify delivers the information instantly and ensures the user's attention is gained. It is impractical and costly to attempt to contact all users by phone with news or alerts, E-mail does not ensure any level of immediacy and news feeds are only useful if users are actively looking for information, NetSupport Notify offers the only direct, instant-contact, mass communication method....offering instant delivery to all or specific groups of users.
In recent months the issue of delivering reliable and effective desktop messaging to students across a campus has never been more essential as part of the day-to-day desktop management of a school infrastructure. With students potentially utilising a mixture of hardware and technology including desktops, laptops and Mac systems, the ability to simply and quickly deliver messages direct to their devices provides a number of benefits to the faculty.
NetSupport Notify allows an administrator to deliver within seconds a clear and concise message and instruction to all connected computers across a campus. Each message can carry a priority level and a request for acknowledgment. The delivered message automatically takes screen focus on recipient computers and can be accompanied by an audible desktop alert. In addition, all delivered messages are recorded in the system event log; registering both the time the message was delivered and acknowledged by the user.
NetSupport Notify is increasingly used as an outbound classroom notification tool and helpdesk software, allowing a teacher to send an immediate notification directly to their tech support team, the front office or senior staff requesting assistance in the classroom. This provides a much quicker and more effective approach than sending students out of the class to locate staff.
NetSupport Notify provides an extra level of security within an education establishment or campus for both critical security alerts as well as routine student communication.
Corporate communication increasingly relies on the ability to deliver notifications via e-mail or existing telephony facilities when communicating with staff within an office building. NetSupport Notify provides a low-cost, high-speed notification system allowing messages and alerts to be delivered instantly to all computer users while removing the potential delays experienced with emails entering an already busy In-Box.
For some organisations, NetSupport Notify also provides a welcome backup for existing technology failures, such as e-mail, and an effective tool for delivering staff alerts and guidance, such as "the mail server will be off at 5pm" or "we are experiencing difficulties with our file server".
NetSupport Notify guarantees user attention by delivering an audible desktop alert with each message received and taking foreground position on a user's desktop. With its notification gateway component, a single message can be delivered to staff across many sites or locations in a single action, again with full delivery/receipt logging.
Simple to use, fast and reliable, NetSupport Notify is the perfect choice for low-cost messaging and alerting across a LAN or WAN. Easy to implement and utilise, alerts carrying varying priorities and audibility can be delivered in seconds across the enterprise.
Key feature highlights in NetSupport Notify are:
Support for Windows and Mac desktops, including Vista
Notification gateway for delivery of messages across multiple subnets
No need for router changes or support for broadcast UDP
Prioritise messages and alerts with clear and concise message types (eg, message, alert and critical)
Send alerts to one or multiple notification gateways simultaneously
Supports unlimited number of connected user desktops
Audit log of message receipt and acknowledgement
Easy to install with MSI installer
Enterprise installation utilising supplied deployment utility or Active Directory
Available in a range of localised languages
Notification Server redundancy
Unique Security codes – limiting access to only authorised Agents and Consoles.
Integrate within existing systems via the supplied browser based notification Console.
Targeted alerts to selected departments
Support for Terminal Server / Citrix clients
Agent configuration can now be centrally managed via Active Directory (AD) policies or similar
Support for clickable URLs in alerts
Control ability to send alerts by AD policy
Utilise the Notification gateway for existing NetSupport Manager clients
NetSupport Notify is based around its unique Notification Server technology. Installed on any Windows 2000, 2003, XP or Vista desktop or Windows 2000 / 2003 Server, the Notification Server manages connections to all desktop agents and ensures immediate delivery of all alerts. NetSupport Notify also includes redundancy, allowing multiple Notification Servers to be implemented and ensuring if that one is unavailable at any time, agent connections will automatically switch to the next available server.
The Notification Server also controls all agent and console connections and authenticates these against a unique user defined security key ensuring the system is only used by authorised staff.
NetSupport Notify Agent runs on:
Win 2000, 2003, 2008, Win XP, Windows Vista, Terminal Server and Mac OS.
NetSupport Notify Console runs on:
Win 2000 or later.
Notification Server can be installed on:
Win 2000, 2003, Win XP & Windows Vista desktops or Windows 2000, 2003 or 2008 server.